Terms & Conditions
Samsara Tea House is proud to present its online services and products, in which we hope will make your life better. By using this website and placing orders either through social media or online, indicates you accept the following Terms & Conditions.
Please ensure your account details are correct and kept up-to-date via your account login or by contacting us through social media, email or phone. Any errors that may occur during delivery or through transactions as a direct result of incorrect details supplied, will not be our responsibility.
Each account holder is responsible for the safekeeping of their own private username and password. Samsara Tea House is not liable for any unauthorised use of your username and password.
Each product information page details the type of organic certification obtained.
Samsara Tea House aims to help its customer base be healthier through offering, organic choices for teas to consume. Prices can change regularly, which will be coming directly from our suppliers. All of our pricing on the website is published in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).
Product and Medical Disclaimer
We do our best to ensure all information sourced on this website is correct and up-to-date to the best of our knowledge but cannot take responsibility for any inaccurate information or misrepresentation of materials provided. We always advise you do your own research on products you are purchasing and consuming.
Also, any medical advice published, despite being referenced by credible sources is not intended to replace a relationship with your doctor, nutritionist or specialist. Please speak with your relevant healthcare professional before making medical related changes to your diet or alternatively, we can recommend someone for you.
We accept Visa, Mastercard, American Express and Paypal. We do not accept Bitcoin, cheques or money orders.
With our Tea Garden in Nepal, we try to ensure we source products that have proper segregation, hygiene and cleaning procedures in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them. No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.
Our goal is to ensure all our customers are 100% satisfied with our products and service, so please let us know within 48 hours of receiving your order if your product is damaged or is incorrect to obtain a refund. Requests for refunds sent after this 48-hour period will only be honoured at Samsara’s Tea House discretion.
When sending your request, please ensure you also provide a photo of the damaged item's. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and in some cases the cost of freight of returning the item will be the customer's responsibility.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
Orders, Changes & Cancellations
If you want to cancel an order (and your shipment hasn’t left our warehouse), a full refund will be issued, minus any transaction and/or other applicable fees incurred by Samsara Tea House due to the cancellation of your order.
If you realise you’ve made a mistake when ordering, please contact us asap and if your order has not been packed or dispatched, we will do our best to accommodate your request.
All our products are packed in Recyclable packaging. By ordering via this site, you agree to have us pack the goods the best way we see fit, but also to ensure your package arrives safely.
Out of Stock Items
If you order a product that may not be available, and for some unforeseen reason is not reflected on our website as “out of stock,” we will contact you directly and offer an alternative or refund on that specific product. You also have the option to leave it on back order, once we’ve advised the lead time and wait until it arrives in our warehouse.
If you realise there is an item missing from your order and have not been notified by us in advance, please contact us within 48 hours. You will be required to email a copy of your invoice and you will be offered a full refund or credit towards your account. We ask that you please check your order against our invoice as soon as it arrives.
We will not issue refunds, replacements or account credits for items missing or damaged if more than 48 hours has elapsed after your order was delivered.
The person who signs for the package at your nominated delivery address (who receives and accepts the order) will be presumed by Samsara Tea House as authorised to receive the goods. This is why it’s important to ensure you provide accurate delivery details, as we do not take any responsibility for damage or loss of your order due to providing the incorrect address.
We use third-party couriers and therefore cannot confirm exactly when your goods will arrive, but can usually give you a window period and do our best to ensure all deliveries are dispatched promptly. We will work with you and the courier company to deliver when required and/or locate your goods if there is an issue.
All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods throughout the freight process. We advise when the order is received to unpack and store correctly within the hour. We do not advise leaving your order outdoors and if you’re are not home to receive your order, we’re unable to take any responsibility for theft or spoilage.
If your instructions are still to leave your order at the front door or in a safe place if no one is home to receive the order, we cannot take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address with your specified instructions.
Please always give comprehensive delivery instructions in the comments section. The best practice is to have it delivered to an address where someone can physically sign for your package and we will ensure the driver will not leave your order at the nominated delivery address until it has been signed. Again, please note if you request to leave your order at the nominated address when no one is home to sign for the order, we are unable to take responsibility for any items that have perished or gone missing. For non-perishable items that have been returned to the warehouse of our third-party courier company as a result of no-one being home to sign, we do accept responsibility for any items that have been damaged or are missing.
Samsara Tea House assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, floods, strikes, accidents, war, embargoes, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.
Should you wish to exchange a product, please notify us within 48 hours of receiving your order. You will be responsible for the cost of freight when sending back the goods you wish to exchange.
Changes to Terms & Conditions
From time to time we change our terms and conditions and these will come into effect immediately after posting onto our website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.
- Our products are shipped by a third party transport company during normal business hours, Monday-Friday.
- If an order is placed after 12am on Friday, it will not be shipped until the following business day (Monday).
- ETA for standard, non-perishable items only is 3-7 business days.
- Non-perishable items are shipped interstate and to international countries using Sendle and DHL or TOLL for international orders
- Free shipping on orders over $50, otherwise you will be charged set rates based on the weight and dimensions or your delivery box.
- We currently ship from Bondi Junction in Sydney and do not have any pick-up locations at this stage. We offer expedited shipping and standard rates.
- Customers are not able to have carte blanche and select preferred carriers. The system will automatically choose a carrier based on the times and location.
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It is better to have an account rather than a guest checkout due to the following:
- easily track your orders without needing to sift through a sea of emails in your inbox
- view what you have ordered in the past and reorder from that historical order
- retrieve invoices should you wish to claim them at later date against a business account
- save you payment information for expedited purchasing if you frequently buy the same products each time you visit